When we surveyed the IT professionals about the state of their State of their APM efforts, we kept an eye for those who listed Customer Relationship Management (CRM) and/or e-commerce and order management as their top priorities (#1 or #2) for APM. Then we put together an infographic that colorfully display’s these APM priorities for CRM.
Germain APM: the Application Performance Management Blog
After surveying thousands of APM experts – the folks in the trenches – Germain Software crunched the data and discovered some interesting trends for the Application Performance Management industry. Not only did we find out who was most in touch with their APM technology, but we learned whether organizations were happy with their APM solutions, where there was possible room for improvement, which applications received the most attention, and what forms of APM are being used. See “The State of APM” infographic for more interesting facts and figures.
When you are building your case for the installation and use of application performance management (APM) tools, you need to identify specific ways to reduce costs and keep the project on budget. The total cost of ownership (TCO), both for APM tools and for most other IT investments, can be roughly divided into deployment and maintenance costs and your budget-cutting efforts should deal with both. We’ve come up with five great ways to reduce TCO and get other people on board with APM.
When is the right time to upgrade your APM? Practical considerations for putting your APM on the right track
Delivering mission critical business applications is a complex job that requires several departments working together to provide all the necessary skills. Whether it’s a procurement and provisioning system, a critical web portal, or call center operations these services depend on teams of specialists who don’t always see the big picture but most still work together in order to optimize application availability, performance, and user experience.
In our last article we discussed how Application Performance Management is a great foundation for successful application changes and upgrades. Today we would like to illustrate this with specifics.