Germain APM: the Application Performance Management Blog

The 3 Pillars of Proactive Application Monitoring

Posted by Sylvia Fong Ny on Tue, Mar 26, 2013
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Topics: APM, How To, Best Practices

6 key Application Performance Management Software functions to perform deep Root Cause Analysis

Posted by Sylvia Fong Ny on Mon, Mar 18, 2013
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Topics: APM, How To, Best Practices

Siebel Troubleshooting: Diagnosing User Disconnects using Germain APM for Siebel

Posted by Yannick Germain on Tue, Mar 12, 2013

If you’ve ever manned a Siebel HelpDesk, you’ve received the frantic calls from users whose data or workflow has been lost when the system disconnected them.  Of course, you do what you can to help recover their work or confirm that a process was executed or, if not, where it terminated – users come first – but what you really want to do is identify and correct the cause of their problems so that the disconnect issues don’t affect other users.  Unfortunately, that’s easier said than done, unless you have a powerful Application Performance Monitoring solution like Germain APM. Today, we’d like to share with you the most common causes for these annoying Disconnects to help you get to the root cause of the problem.

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Topics: APM, How To, Siebel, Best Practices