Germain APM: the Application Performance Management Blog

Infographic: APM for CRM

Posted by Sylvia Fong Ny on Wed, Dec 18, 2013

When we surveyed the IT professionals about the state of their State of their APM efforts, we kept an eye for those who listed Customer Relationship Management (CRM) and/or e-commerce and order management as their top priorities (#1 or #2) for APM. Then we put together an infographic that colorfully display’s these APM priorities for CRM.

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Topics: APM, Trends, Siebel, Infographics

Announcing Germain Customization Review Tool (CRT) for Siebel - Solving your Siebel performance issues upfront in the release cycle!

Posted by Yannick Germain on Thu, Jun 13, 2013

We are excited to launch our new product, Germain CRT™ for Siebel, a tool specifically designed to take the guesswork out of your Siebel customizations by comparing your environment(s) against a rich, dynamic library of hundreds of best practices for how to configure, customize and extend Siebel.

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Topics: How To, Siebel

Siebel Troubleshooting: Diagnosing User Disconnects using Germain APM for Siebel

Posted by Yannick Germain on Tue, Mar 12, 2013

If you’ve ever manned a Siebel HelpDesk, you’ve received the frantic calls from users whose data or workflow has been lost when the system disconnected them.  Of course, you do what you can to help recover their work or confirm that a process was executed or, if not, where it terminated – users come first – but what you really want to do is identify and correct the cause of their problems so that the disconnect issues don’t affect other users.  Unfortunately, that’s easier said than done, unless you have a powerful Application Performance Monitoring solution like Germain APM. Today, we’d like to share with you the most common causes for these annoying Disconnects to help you get to the root cause of the problem.

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Topics: APM, How To, Siebel, Best Practices

The 5 golden rules for balancing Siebel log levels for efficient Siebel application performance monitoring

Posted by Yannick Germain on Thu, Jan 31, 2013

You’ve all been here before: how do you get enough data to understand what’s going on in your Siebel application and perform Root Cause Analyses (RCAs), while balancing the potential impact of higher log levels on performance and disk space.

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Topics: APM, Siebel, Best Practices